Refund policy

At PureLane35, we want customers to feel confident when shopping for lip care and beauty products through our website.

Eligible purchases are covered by our 30-day free return and refund policy, subject to the conditions described below and applicable consumer law.

30-Day Return Period

Eligible products may be returned within 30 days of delivery.

The return period begins on the date the applicable shipping carrier records your order as delivered.

To request a return, contact:

Email: malottewomeldorf300@hotmail.com
Phone: 954-261-2507

Please provide your order number and identify the product concerned.

Return Eligibility

To qualify for a standard discretionary return, products should generally:

Be returned within 30 days of delivery.
Be in substantially the same condition in which they were received.
Include original components where applicable.
Not have been intentionally damaged or modified.
Be associated with valid proof of purchase or identifiable order information.
Cosmetic & Personal-Care Products

Because PureLane35 sells lip care and cosmetic products that may come into direct contact with the mouth and skin, additional hygiene considerations may apply.

For health and hygiene reasons, opened, used, tested, or unsealed cosmetic products may not be eligible for discretionary return where applicable law permits such restrictions.

This hygiene restriction does not remove rights or remedies you may have if a product arrives defective, damaged, incorrect, or otherwise does not conform to applicable legal requirements.

If you're unsure whether your product qualifies for return, please contact us before sending it back.

Free Returns

Eligible returns accepted under our return policy qualify for free return arrangements.

Please contact our support team before mailing any merchandise back.

We will provide the applicable return instructions.

Products sent without following the provided return process may experience processing delays.

Damaged or Defective Products

Please inspect your purchase promptly after delivery.

If a product arrives damaged, defective, leaking, broken, or otherwise materially compromised, contact us as soon as reasonably possible.

Please provide:

Your order number.
Product name.
Description of the problem.
Clear photographs where appropriate.

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another remedy as applicable.

Incorrect Products

If we send you a product different from the one you ordered, please contact us promptly.

Keep the product and packaging where reasonably possible until our team provides instructions.

Refunds

After an eligible return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be returned to the original payment method.

Banks, card issuers, and payment providers may require additional processing time before refunded funds appear in your account.

Exchanges

If you would like a different product or variant, contact our team.

Depending on availability and circumstances, we may recommend returning the eligible original product and placing a separate order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process cancellation requests submitted before fulfillment begins.

Once an order has entered fulfillment or shipping, cancellation may no longer be possible.

Consumer Rights

Nothing in this policy limits statutory consumer rights or remedies that cannot legally be excluded or restricted.